FAQs

HOW DO I TAKE CARE OF MY JEWELLERY?

For gold jewellery, we recommend using a soft polishing cloth to help restore its shine. For diamond jewellery, we advise using a soft toothbrush and washing up soap to carefully clean your jewels. Do not use water, chemicals or any soap on pearls as they are very sensitive. Simply very lightly polish them with a soft cloth every now and then.

For care instructions for other stones and metals, please email info@caratandchain.com 

We do not accept responsibility for the maintenance of your jewellery.

 

CAN MY JEWELLERY BE ALTERED?

For some of our new modern fine jewellery such as rings and bracelets, we can custom order your size. However, for our vintage and antique jewellery this may not be possible as they are unique pieces and it therefore may not be possible to resize them. 

Please contact info@caratandchain.com if you have any questions.

 

HOW DO I FIND OUT THE CORRECT SIZE?

For rings you can measure your finger by wrapping a piece of string around your finger and marking where it meets. Then simply lay the string out straight and measure with a ruler. You can then use a ring chart to determine the correct size.

Alternatively, you can purchase a ring sizer online.

For bracelets, you can wrap a soft measuring tape around your wrist or use the string method.

 

DO YOU ACCEPT RETURNS?

If you are not completely satisfied with your purchase, you will have 14-days from the delivery date to return your item. Items must be returned in their original condition with the original box and any tags included. There must not be any damage to the item.

We cannot accept returns or exchanges from orders delivered outside of the United Kingdom.

We do not accept returns outside of the 14-day window.

Please reach out to us at info@caratandchain.com to process your return.

 

CUSTOMISATION AND CUSTOM PROJECTS

If you wish to customise your order, please contact our team at info@caratandchain.com to enquire. Please contact us prior to placing your order or immediately after to ensure we can accommodate your request.

If you have a custom project in mind or would like us to source a specific item/design, please get in touch.